Shipping policy
Shipping Policy
Thank you for choosing The Mandala Boot Co.
Every pair we create is more than footwear—it's handcrafted wearable art made especially for you. Each order is individually crafted with care before being shipped, ensuring every pair reflects the quality and craftsmanship our brand is built upon.
Free Worldwide Shipping
We proudly offer Free Worldwide Shipping on all orders.
Estimated Delivery Time
Because every pair is handcrafted to order, your order is individually produced before being shipped.
Estimated delivery time: 2–4 weeks
While most orders arrive within this timeframe, delivery times may occasionally vary depending on your location, customs processing, and local postal services.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Please allow a short period for tracking updates to become available after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges determined by your country's customs authority.
Any applicable customs fees or import charges are the responsibility of the customer.
Shipping Delays
Although we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:
- Customs processing
- Public holidays
- Severe weather
- High shipping volumes
- Carrier delays outside our control
We appreciate your patience and understanding should these circumstances arise.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
If an incorrect address is supplied during checkout, please contact us as soon as possible. If your order has not yet entered production or been dispatched, we'll do our best to update your shipping details.
Unfortunately, once an order has been shipped, we cannot guarantee that address changes can be made.
Lost or Missing Parcels
If your tracking information shows your parcel has been delivered but you have not received it, we recommend:
- Checking with other members of your household.
- Looking around your property or designated safe place.
- Contacting your local postal carrier.
If you're still unable to locate your parcel, please contact us and we'll do our best to assist.
Damaged Shipments
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We'll review your claim promptly and arrange an appropriate resolution.
Questions
If you have any questions about your order or shipping, we're always happy to help.
Email: themandalabootco@hotmail.com