Frequently Asked Questions
What makes The Mandala Boot Co. different?
The Mandala Boot Co. creates premium combat boots featuring original mandala artwork designed by Australian artist Bryce Holywell. Every design is created with intention and reflects our belief in craftsmanship, creativity, and timeless design. Our mission is simple: to create wearable art rooted in truth.
Are your designs original?
Yes. Every design featured on our boots is an original artwork created exclusively for The Mandala Boot Co. Each collection reflects Bryce Holywell's distinctive mandala art style and is available only through our store.
Are your boots handmade?
Each pair is made to order using premium materials and professionally crafted through our manufacturing partner. Because every order is produced specifically for you, production begins only after your purchase has been placed.
How do I choose the right size?
A detailed size guide is provided on every product page. We strongly recommend checking the size guide before placing your order.
What if my boots don't fit?
If your boots don't fit, we offer a one-time complimentary size exchange for eligible orders.
To arrange a size exchange, simply contact us with:
- Your order number
- Your name
- The size ordered
- The size you require
- A brief explanation of the fit
Please note:
- Refunds are not available for sizing issues.
- One complimentary size exchange is available per order.
- Requests for a size change of more than two sizes from the original order may not be eligible.
- The size guide is provided to help you choose the correct size before ordering.
Are your boots made to order?
Yes.
Every pair is produced after your order is placed. This allows us to reduce waste while ensuring every customer receives a freshly produced product.
Can I cancel my order?
Orders may be cancelled within 24 hours of purchase provided production has not begun.
After production has started we are unable to cancel the order.
Can I change my order?
If you need to change your size or shipping address, please contact us as soon as possible.
If production has not yet begun, we'll do our best to accommodate your request.
Do you ship worldwide?
Yes.
We proudly ship worldwide.
How long will delivery take?
As every pair is made to order, total delivery time is generally 2–4 weeks depending on your location.
Estimated delivery times are provided as a guide and may occasionally vary due to customs processing, courier delays, or peak periods.
Will I receive tracking?
Yes.
Once your order has been shipped, you'll receive an email containing your tracking information.
Will I have to pay customs fees?
International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
These charges are not included in the purchase price.
Can I return my boots?
We accept returns within 30 days of delivery for eligible items.
Returned items must be:
- Unworn
- Unused
- In their original condition
- Returned in their original packaging
Please contact us before returning any item.
Do you offer refunds?
Yes.
Approved refunds are processed back to your original payment method after the returned item has been received and inspected.
What if my boots arrive damaged or incorrect?
Please inspect your order upon arrival.
If your boots arrive damaged, defective, or you receive the wrong item, contact us immediately and include photographs of the issue.
We'll work quickly to arrange either:
- A replacement pair, or
- A refund where appropriate.
How should I care for my boots?
To keep your boots looking their best:
- Wipe clean using a soft damp cloth.
- Avoid prolonged exposure to excessive moisture.
- Allow boots to dry naturally if they become wet.
- Store in a cool, dry place away from direct sunlight.
- Do not machine wash or tumble dry.
With proper care, your boots will continue to look great for years to come.
What does "Wearable Art Rooted in Truth" mean?
Every design begins as an original artwork inspired by symmetry, craftsmanship, and the enduring beauty found in creation. At The Mandala Boot Co., we believe great design should be more than decoration—it should carry meaning, inspire reflection, and be made with integrity. Our boots are created for those who appreciate art, quality, and purposeful design.
How can I contact The Mandala Boot Co.?
We're always happy to help.
Email:
themandalabootco@hotmail.com
Or visit our Contact page and complete the enquiry form.
We aim to respond to all enquiries within 1–2 business days.