Privacy policy

Last Updated: July 2026

At The Mandala Boot Co., we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our store.

Our store is powered by Shopify, which provides the secure ecommerce platform that enables us to offer our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following personal information:

  • Name
  • Billing and shipping addresses
  • Email address
  • Telephone number
  • Payment information
  • Order history
  • Account information
  • Communications you send to us
  • Device information, including browser type, IP address and device identifiers
  • Website usage information, including pages viewed, products added to cart and browsing activity

Personal information does not include information that has been anonymised or de-identified.

How We Collect Your Information

We may collect your personal information:

  • Directly from you when placing an order, creating an account or contacting us.
  • Automatically through cookies and similar technologies when you browse our website.
  • From Shopify and trusted service providers who assist us in operating our store.
  • From payment processors, shipping providers and other third-party partners involved in fulfilling your order.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange payment processing.
  • Deliver your purchases.
  • Provide customer support.
  • Manage returns, exchanges and refunds.
  • Improve our website and shopping experience.
  • Detect fraud and protect our business.
  • Communicate with you regarding your orders.
  • Send marketing communications where you have chosen to receive them.
  • Comply with legal obligations.

Marketing Communications

If you subscribe to receive marketing emails from us, we may send you updates about new products, promotions and news relating to The Mandala Boot Co.

You may unsubscribe from these communications at any time by using the unsubscribe link included in our emails.

Even if you unsubscribe from marketing communications, we may still contact you regarding your orders or important account information.

Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include sharing information with:

  • Shopify
  • Payment providers
  • Shipping and fulfilment partners
  • Technology and website service providers
  • Marketing and analytics providers
  • Government authorities where required by law

These third parties receive only the information necessary to perform their services on our behalf.

Shopify

Our website is hosted by Shopify.

Shopify collects and processes certain personal information in order to provide and improve the ecommerce services used by our store.

To learn more about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Cookies

Like most ecommerce websites, we use cookies and similar technologies to:

  • Remember your shopping cart.
  • Improve website performance.
  • Analyse website traffic.
  • Personalise your shopping experience.
  • Provide relevant advertising where applicable.

You can manage or disable cookies through your web browser settings. Please note that some features of our website may not function correctly if cookies are disabled.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove the information where appropriate.

Data Security

We take reasonable measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

We use Shopify's secure ecommerce platform and trusted third-party service providers to help safeguard your personal information throughout the ordering process.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our products and services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Request a copy of your personal information.
  • Withdraw consent where applicable.
  • Object to certain types of processing where permitted by law.

To exercise any of these rights, please contact us using the details below.

Australian Privacy

If you are located in Australia, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

International Transfers

Because Shopify and some of our trusted service providers operate internationally, your personal information may be transferred, processed or stored outside Australia.

Where information is transferred internationally, appropriate safeguards are used in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or the services we use.

Any updates will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Mandala Boot Co.

Email: themandalabootco@hotmail.com

Phone: 0439 242 463

Melton West, Victoria 3337

Australia